Style Alert Medical ID Jewellery offers domestic and international shipping options.
Domestic (South Africa – Country Wide) Options Include:
Please note that orders will only be delivered on Working Business Days.
- Domestic Courier Services – (R100.00) can take 3-7 business days to arrive depending on destination location. Packages shipped locally in South Africa are insured, and can be tracked. Please note we cannot deliver to a P.O Box number, a physical address is required.
International (Africa Continent Only) Options Include:
- International Airfreight – Price on request – can take 7-12 business days to arrive. Packages shipped International Airfreight are insured, and can be tracked. Insurance will be charged with the airfreight price.
Please be aware that when choosing to have a package shipped internationally your country may charge duties and taxes.
Style Alert will NOT be responsible for any additional duties and taxes which may be applied.
Should you experience a defect in your product other than normal wear and tear, or wish to exchange it, please contact us using the subject Return/Service/Repair Request Form.
*Please note: Refunds and exchanges must be made within 30 days of purchase with receipt.
A form will be sent directly to you to expedite your return/exchange/repair along with a return authorization number. Please complete the form and return it to us along with a copy of your invoice and the merchandise. Repairs made by anyone other than Style Alert will result in a void of your warranty.
- Please print and complete the form sent to you.
- If your alert medical ID tag is removable, please take it off your bracelet and keep it in a safe place. If it is affixed, there is no need to try to remove it.
- Enclose your Style Alert merchandise in a PADDED ENVELOPE along with your printed and completed Repair/Exchange Request Form and a copy of your invoice. A non-padded envelope may result in damage to or loss of your medical ID. Style Alert is not responsible for lost or damaged incoming shipments; we encourage you to track or insure your package.
- We can assist with collections for returns via our Courier Service, payment will need to be made to us before the shipment can be collected.
- Repairs in the first six months: No charge, shipping & handling fees may apply
- Repairs after six months: R100 + shipping and handling
- Resizing in the first six months: First resize is free + Shipping and handling
- Resizing after first six months (or any time after first resizing): R100 + shipping and handling
NOTE: Should sizing be incorrectly provided resulting in bracelets not fitting. We will resize the bracelet, however courier charges and an admin fee will be at your cost.